OVOEU
Privacy Policy
Effective November 13, 2026
OVOEU is a bespoke lab-grown jewelry atelier in Oklahoma City, also serving clients virtually. Your trust matters to us as much as the piece we make together. This policy explains what personal information we collect, how we use it, who helps us handle it, and the choices you have.
It covers ovoeu.com, our Concierge chat, our booking pages, your OVOEU Board, our client portal, and the texts, calls, emails and video sessions you have with us about a Design Session or a commission. In this policy, “OVOEU”, “we” and “us” mean The OVOEU Atelier.
The short version
- We collect what you choose to give us, plus basic, cookie-free information about site visits.
- We use it only to serve you as a client and to improve our site.
- We never sell or rent your personal information.
- We do not use it for advertising by other companies.
- You can ask us at any time what we hold about you, and ask us to correct or delete it.
Information we collect
| Where | What we collect |
|---|---|
| Arranging a Design Session | Your name, email, phone (optional), the time and venue you choose, any notes, and your timezone. |
| Your OVOEU Board | The designs you save, photos you add, your notes, and your name, email and phone when you choose to send your Board to us. Nothing on your Board leaves your browser until you press Send. |
| The Concierge chat | Your messages, and anything you choose to share in them, such as your email, budget or timeline. |
| Texts, calls and email | Your phone number or email address, the messages, photos and files you send us, and voicemails you leave. |
| Virtual Design Sessions | When you open your session link, so your Concierge knows you have arrived. A session is recorded only when your Concierge starts a recording, which the meeting shows on screen. |
| Visiting the site | The pages you view and the page that referred you, counted without cookies and not linked to your name. If you arrive through a tagged link, for example from our social media, and then arrange a Design Session, we note on your booking which link brought you. |
| Your browser | A random visitor ID and conversation ID so the chat can continue where you left off. These stay on your device. |
We do not take payment on this website, and we never ask for card details, passwords or verification codes in the chat or by text.
How we use it
We use your information to serve you as a client, and for nothing else:
- To arrange, confirm, remind you of, reschedule or cancel your Design Session.
- To prepare for your session and design your piece, using the designs, photos and notes you share.
- To reply to you, and to keep you updated on your commission.
- To understand how the site is used, so we can improve it.
We do not sell your personal information, and we do not use it for advertising by other companies.
The Concierge chat
The Concierge chat on ovoeu.com is answered by OVOEU’s digital assistant, an AI, unless a member of the atelier joins the conversation.
- Your messages are stored with OVOEU, so the atelier can follow up and a Concierge can join when you ask for a personal reply.
- Our AI provider processes your messages to write the assistant’s replies. Its terms do not allow your messages to be used to train its models.
- When you ask for a personal reply, the atelier team is notified and can read the conversation.
- When you choose to share your details or send your Board, they are added to your client record so your Concierge can prepare for you.
Please don’t share anything in the chat you would not want the atelier to read.
Text messages
When you text us, or give us your mobile number and ask us to text you, we use your number to talk with you about your appointments and your commission. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop texts, or HELP for help.
We do not sell your mobile number, and we do not share your mobile number or your consent to receive texts with any third party for their marketing.
Who we share it with
We share your information only with the companies that run our services for us, and only what each one needs to do its job:
| Type of provider | What they do for us |
|---|---|
| Client records and email | Keep our client records and send booking confirmations, reminders and replies. |
| AI assistant | Writes the Concierge chat’s replies. |
| Website hosting and analytics | Run our website and booking pages, and count site visits. |
| Secure data storage | Store booking, chat and Board records, and the photos you share with us. |
| Video meetings | Host virtual Design Sessions. |
| Messaging and calls | Carry text messages, calls and voicemails between you and the atelier. |
| Payments and invoicing | Send invoices and process payments for commissions. We do not store full card numbers. |
We may also disclose information when the law requires it, or to protect our clients, our atelier or the public. If OVOEU is ever reorganized or sold, your information would pass to the new owner under this policy.
How long we keep it
- Chat conversations: kept for as long as they help us follow up with you and serve you as a client. Details you choose to share stay in your client record. You can ask us to delete a conversation at any time.
- Bookings, your Board, messages and client records: kept while you are a client, and for as long as we need them to serve you or to meet legal and accounting obligations.
- Site visit data: kept in summary form to understand how the site is used.
You can ask us to delete your information sooner. See below.
Your choices and rights
- See, correct or delete your information: email hello@ovoeu.com with the subject “Privacy request”. We will confirm it is you, then take care of it, normally within 30 days. We may need to keep some records the law requires us to keep.
- Use the site without sharing details: the Concierge chat and your Board work without an email. You share details only when you choose to.
- Emails and texts from us: booking messages relate to sessions you arranged. If you would rather not hear from us otherwise, tell us and we will stop. For texts, reply STOP.
- Clear your browser storage at any time to remove the chat’s visitor ID from your device.
Depending on where you live, you may have additional privacy rights. We honor requests made under those laws, and we will never treat you differently for making one.
Children
Our services are for adults. We do not knowingly collect information from anyone under 16.
Security
We use reputable providers, encrypted connections and limited staff access to protect your information. No system is perfectly secure, so please share only what you are comfortable sharing.
Changes to this policy
If we change this policy, we will update this page and its effective date. If a change is significant, we will make it clear here before it applies.
Contact us
The OVOEU Atelier7527 North May Avenue, Oklahoma City, Oklahoma
hello@ovoeu.com
855.772.6935